Frequently Asked Questions
We would like to help you to custom any promotional merchandise
Q: What promotional products do you offer?
A: We offer a wide range of promotional products, such as promotional t-shirts, promo bags, caps, drinkware, lanyards, USB sticks, pens, umbrellas and more.
Q: Are you a factory?
A: No, but we've worked with over 1000 stable, experienced factories for more than 10 years. We can offer the most cost-effective solutions and reliably fulfill your orders delivery.
Q: How can I place my order?
A: You could send us your inquiry message about your requirements, then our sale team will give you the quotation. After that, you could place and confirm your order. it's so easy.
Q: I want to customize the promotional merchandise with my logo, is that possible?
A: Yes, sure. You could send us your logo file, and then we will add your logo or design on most of our promotional items, We recommend you send us the vector files.
Q: Is there a minimum order quantity / amount for my order?
A: No minimum order value required. However, different promotional items come with a minimum order quantity for production. Feel free to check with us, we will try our best to negotiate with our factory to lower the MOQ as much as possible.
Q: What payment methods do you accept?
A: Right now, we only accept bank transfers.
Q: How long I will receive my order?
A: Delivery times vary based on the product and quantity. We will provide an estimated delivery time when you place an order.
Q: Do you ship internationally? What shipping methods do you offer?
A: Yes, we offer international shipping. We cooperate with multiple reputable freight forwarders and couriers, providing economical express, priority express, rail, sea, air, truck transportation services.
Q: Can I track my order?
A: Yes, we will give you a tracking number once your order has shipped, We'll also update you the shipment status.
Q: Can I cancel my order?
A: You can cancel your order before material preparation begins. After material preparation and production start, order cancellation is not permitted. If you cancel at this stage, you need to cover the related losses, and your deposit will not be refunded.
Q: What is your return policy?
A: We accept returns on non-customized products within 14 days of your purchase. Custom products are non-returnable unless there is a defect or error on our part.
Q: What should I do if I receive a defective product?
A: If you receive a defective product, please contact us immediately. Send us the photos / videos or test report, then we will confirm and arrange for a replacement or refund as soon as possible.